On December twenty five, My a few sons and I had a flight from Cleveland to Phoenix which was to leave at seven:fifty using a quit in Charlotte NC. At about three or four pm over the day of our departure, American Airways delayed our flight which would make us miss our relationship in Charlotte which had no other flights out to Phoenix that day OR another! And why the hold off? No explanation. So without any help from an AA representative..(Virtually as though it was our fault) we identified A different flight by way of Dallas…which remaining in an hour as well as a 50 %. We designed it on the airport but with One more rude AA consultant, (I comprehended it absolutely was hectic with the holidays and all) I was assured which i could get my bag in Dallas because we now experienced to spend the night there. I asked him concerning the tag that looked like it absolutely was checked to Phoenix and he explained curtly, you’ll just pick it up in Dallas and recheck it each morning. Effectively the bag didn't help it become over the conveyer in Dallas. When I questioned A different agent about this, he claimed it had been in an enormous room and it absolutely was likely out once we remaining each morning. I advised him I required it for my lodge stay, and he advised me it would just take 4 hrs to receive it. Alright…nevermind…I’ll be back listed here in four several hours!!! So I still left for the Dallas hotel devoid of my luggage.. Bought on our flight another morning and took off punctually.
Worst Airline ever?!?! Dropped my luggage in Charlotte NC, February 6 following offering it (coupled with my wife’s) to two attendants in the baggage belt for returning travellers. Hers arrived in on our flight, mine did not. Now 11 days later and after having undergone telephone hell and many quite non caring individuals, I have had no Get hold of from any person. The regular respond to is “we remain endeavoring to Find your baggageâ€. Their questionnaire and all varieties are already sent to Baggage Claim Office but no person definitely appears to be interested in performing just about anything to relieve their issues.
We landed punctually and have been very happy which the journey was smooth and painless. The moment we designed it to baggage declare, the carousal stopped and about 1/two of your travellers gained their luggage. There were so Many people awaiting our baggage. Quite a few of us went to your AA to clarify which they required to do some thing.
I am 62 yrs outdated, and was on a flight from Orange County, Ca to Jacksonville, NC. All went very well right until I arrived at Charlotte,NC. Because I'd wheel chair help I had been helped usually I believe I would not have been. Right after two flight had been cancelled on that night I wasn’t seriously certain what I would do. But because of the kindness within your employees they wheeled me to customer service each occasions, And at last upon obtaining the information that A further flight wouldn't be scheduled right until the morning on the third they designed sure I'd a motel paid out for by american Airways which I a great deal appreciated. Being on your own was just a little Frightening, but I produced it via, and managed to obtain back again to the airport at five:thirty the next early morning. And all over again this flight was cancelled at the same time. At this time I organized to only go to a different town. On getting on that flight there was a electrical fireplace within the cabin on the airplane, and immediately after remaining inside the air for about ten minutes it was circled and we had been taken from the airplane in the hurry.
I approached the agent because of the name of “Susan A†and greeted her having a “Very good Early morning!†Her reaction was a blank stare like I'd no organization currently being there then a glare After i requested her if she was offered.
Should you took time to hire skilled people today to operate to your airlines then perhaps you wouldn’t be from the fiscal wherewithal that you’re suffering from. It's possible you wouldn’t have to consistently oversell your seats to make sure that travellers boycott your airline and use other more respected and reputable businesses which include Southwest or United.
Endeavoring to improve a reservation day for the last 3 times/nights. Every single agent We've gotten has either transferred us from our phone producing One more hours wait around or has hung up on our contact.
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i was fortuitous sufficient to become on board American Airlines Flight #32 (LAX – JFK) on labor working day….my husband And that i were being seated individually…we experienced a Loss of life inside the relatives and were being intending to nyc for your funeral…….
I are already an AA client for more than 25 a long time. Your service has become disappointing to mention the the very least. It really is in all regions of service from check in to , tavel to baggage managing.
There exists a Center aged African American female with a brief hair cut and Eyeglasses at your Philadelphia Airport locale who refused to provide me her total identify After i asked for it on account of her despicable Frame of mind. She eventually explained to me her identify was “D†and hid her identify badge as she stated this. “D†will not should have a task in client service and especially not in your top notch sign in area exactly where I encountered her. As I rushed earlier the lengthy TSA line into the self service ticketing counter with only forty minutes right up until my flight departed I was happy to find out there was a no cost kiosk. I began to retrieve my reservation and halfway by this process “D†walked as many as american assignment help service me and mentioned “This is often for top notch passengers only†I looked up through the display screen bewildered mainly because there wasn’t any indication or indicator which the kiosks have been first class kiosks and additionally I wondered how “D†understood I had been or was not top quality and why she would make such an assumption. I replied “Excuse me?†“D†condescendingly said “These kiosks are for firstclass passengers onlyâ€.
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I'm astonished at the lack of client service at American Airlines. I was a flight attendant for thirty decades and took great pride inside the instruction I received from American. On a new vacation I viewed a passenger and agent argue about which one was ruder. There is not any apparent enforcement of grooming rules any place in the corporate.